Tele-Calling Performance
Real-time monitoring of calling agency and agent efficiency.
Real-time monitoring of calling agency and agent efficiency.
Total Calls
22,812
Connected
6,477
PTP Rate
34.5%
Abandoned
1,465
Total Accounts
264,500 accounts with a neutral growth trend (+0.0%).
Collection MTD
₹941.57M collected this month, trending upward (+0.0%).
Regional Recovery Trends
West leads with and a growth trend; East shows the lowest recovery at with a increase.
| Agent Name | Calls Made | PTP Rate | Recovery |
|---|---|---|---|
| Prashant Patil | 63 | 54% | ₹492.6k |
| Rupesh Vyavahare | 106 | 54% | ₹476.0k |
| Naeem Ali | 61 | 54% | ₹379.0k |
| 99 |
| 54% |
| ₹371.0k |
| Santosh Kamble | 103 | 54% | ₹343.0k |
"AI Sentiment analysis shows a 15% increase in cooperative customer dialogue following the new script update."