Tele-Calling Performance
Real-time monitoring of calling agency and agent efficiency.
Real-time monitoring of calling agency and agent efficiency.
Total Calls
22,812
Connected
6,477
PTP Rate
34.5%
Abandoned
1,465
Stable Total Accounts & POS
Total accounts remain stable at 264,500 with a neutral trend; total POS is also steady at approximately 21.49 billion, indicating consistent performance.
Regional Recovery Trends
West region shows the highest recovery with a 6.3% increase, followed by South (4.5%), Central (4.8%), North (2.9%), and East (1.6%).
| Agent Name | Calls Made | PTP Rate | Recovery |
|---|---|---|---|
| Prashant Patil | 63 | 54% | ₹492.6k |
| Rupesh Vyavahare | 106 | 54% | ₹476.0k |
| Naeem Ali | 61 | 54% | ₹379.0k |
Telephony & Field Engagement
Telecalls: 22,812 with a PTP rate of 9.8% and connection rate of 28.4%. Field visits: 9,999 with collected amount of approximately 6.39 million.
| 99 |
| 54% |
| ₹371.0k |
| Santosh Kamble | 103 | 54% | ₹343.0k |
"AI Sentiment analysis shows a 15% increase in cooperative customer dialogue following the new script update."